Outsource Sales Support Services to the Philippines

Sales support skills and experience

These outsourced support specialists need to be adaptable and versatile in their working environment. Attention to detail, customer care and the ability to work well under pressure are just a few key skills that make up these successful administrative teams. 

These essential traits are not lost when outsourcing to the Philippines; instead, they are considered carefully by your outsourcing company and their talent acquisition teams. 

Quality is not jeopardized when outsourcing to the Philippines. Filipino’s possess an excellent work ethic and service-oriented mindset that makes them perfect sales support specialists. 

In addition to this, English is one of the main languages spoken across the Philippines, adding to the need for quality customer service in these roles. 

By communicating with your outsourcing provider effectively, you can establish how you want your sales support team to work, what goals you want to be achieved, and what tasks are a priority for your business; all while saving on costs for training and infrastructure due to the lower cost economy of the Philippines.

In terms of expertise, it is dependent on organization requirements, but for a general idea, this position can be broken down as:

• Less than a year of experience in a similar role
• Highly administrative and entry level tasks; answering calls, providing and collating data for management, and assists more experienced sales administrators with transactional tasks.

• 1 - 3 years experience in sales or a similar role
• Deal with escalated sales enquiries, set team KPIs, monitor sales processes

• More than three years of customer experience in a sales, or administrative role
• Train new employees and manage sales teams.

Sales support tools

The success of any specialist support team stems from an organization’s CRM. These databases store essential information that sales administrators extract and use throughout their day.

CRM’s and outsourcing customer services go hand in hand. MicroSourcing’s sales support team commonly uses CRMs such as Hubspot and Salesforce. This means your offshore team will have no trouble accessing the information they need to address customer complaints, handle client queries, or prepare product or service reports. 

The Philippines is one of the leading countries for outsourced services, so they are more than familiar with the online training and guidance needed to start-up your offshore team.